Last updated: March 23, 2026
Shipyie ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our convention order-taking and shipping platform and related services (the "Service").
When you create an account, we collect your name, email address, phone number, business name, and billing information. This data is necessary to provide and manage your subscription.
When you use the Service to take orders at conventions and events, you may collect and store contact and shipping information about your customers, including names, email addresses, phone numbers, and shipping addresses. You are the data controller for this information and are responsible for ensuring you have the necessary rights and consents to collect and process it.
When your customers use the QR code feature to submit their shipping address, we collect their name, phone number, email, and shipping address. This data is stored securely and is only accessible to you as the booth operator.
We automatically collect information about how you interact with the Service, including pages visited, features used, device type, browser type, IP address, and session duration. This data helps us improve the Service and diagnose technical issues.
We use collected information to:
We do not sell your personal information or Customer Data. We may share data with:
Your data is stored on secure, encrypted servers hosted in the United States. We use industry-standard security measures including TLS encryption in transit, encryption at rest, role-based access controls, and row-level security policies. While we take reasonable steps to protect your data, no method of electronic storage is 100% secure.
The Service stores order data locally on your device when you use offline mode. This data is encrypted and synced to our servers when connectivity is restored. Local data is automatically cleared after successful sync.
We retain your account information and Customer Data for as long as your account is active. After account deletion, we retain data for up to 30 days to allow recovery, after which it is permanently deleted. Aggregated, anonymized usage statistics may be retained indefinitely.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at privacy@shipyie.com.
We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how the Service is used. You can manage cookie preferences through your browser settings.
The Service is not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact us at privacy@shipyie.com.